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Refund policy

We at Dethana want you to shop with us with absolute confidence. If for any reason you're not completely satisfied with your purchase, you can return or exchange your product within 30 days from receipt of the order.

Returns

Eligible items can be returned within 30 days from the delivery date.

To be accepted for a return, items must meet the following conditions:

  • Unused and in brand-new condition
  • Returned with all original packaging, tags, and included accessories
  • Accompanied by a valid order confirmation or receipt

How to Start a Return

  1. Contact Our Support Team
    Email us at support@dethana.com and let us know your order number and the reason for return.
  2. Prepare Your Package
    Once your request is approved, we will provide a prepaid return shipping label along with instructions.
  3. Send It Back
    Carefully follow the provided instructions to return your item.

Return Shipping Fees

  • Defective, damaged, or incorrect items:
    We will cover the cost of return shipping.
  • All other returns (e.g., change of mind):
    When you need to send something back, you have to pay to get it to us.

Refunds

When we get your returned item, we'll check it out and then give you your refund within 7 days, not counting weekends and holidays. 

If you're getting a refund, it will go back to the same way you paid for things in the first place.

Exchanges

We don't do direct exchanges right now.

If you want something different, just send back what you bought and we'll give you a refund. Then you can place a new order for what you really want.

Sale & Final Sale Items

  • Products purchased at a discounted or sale price are not eligible for refunds

Restocking Fees

We do not charge any restocking fees for returns.

Incorrect Shipping Information

Please ensure that your shipping details are accurate before completing your order.

Dethana is not responsible for delivery issues caused by incorrect or incomplete address information.

Dethana

Address: 3905 Bellson Park Dr, Midlothian, VA 23112, USA
Email: support@dethana.com
Phone: +18044643034

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days.